...a few things we think you should know.
We are committed to treating every guest as part of the Capelli family. We are obsessed with extraordinary customer service, growing our craft, and making hair fun!
We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 48 hours notice if you need to cancel or alter your appointment. If at least 24 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or "no shows" are subject to a charge of the full service amount.
Cancellations and "no shows" leave gaps in ours schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintain a higher availability of services for you as well as others.
Due to scheduling commitments to other clients, we may need to reschedule any appointment for which you are more than 10 minutes late.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
First Time Guests
Because we believe investing in high quality services and haircare products is worth while, we offer our "buy 2, get 1 free" promo on your first visit with us.
We want you to be fully satisfied with the service you receive from us. If for any reason you are unhappy please contact us within one week of the service date. To schedule a follow up appointment. Additional charges may apply if contacted beyond the one week time frame.
Returns and Refunds
Except for damaged product, we do not offer refunds, exchanges or credits on salon services, gift certificates or retail products. All sales are final.
Referrals are the highest form of compliment and we are very thankful for them. Upon your first visit with us, you will receive 3 referral cards, worth $20 each, to share with your friends. For each returned card you will receive $10 off your next service as a token of our gratitude.