...a few things we think you should know.
We are committed to treating every guest as part of the Capelli family. We are obsessed with extraordinary customer service, growing our craft, and making hair fun!
A 3% credit card processing fee will be added to all credit card purchases at checkout. This helps us offset the growing costs by the credit card networks. No fees will be added to cash and check payments (we recommend those!).
Cancellation Policy
We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 48 hours notice if you need to cancel or alter your appointment. If at least 24 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or "no shows" are subject to a charge of the full service amount.
Cancellations and "no shows" leave gaps in ours schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintain a higher availability of services for you as well as others.
Due to scheduling commitments to other clients, we may need to reschedule any appointment for which you are more than 10 minutes late.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
Health and Safety Standards
If you are feeling ill, please contact us to reschedule your appointment. We will waive our fee for illness in order to keep everyone safe. Please review our health and safety standard questions…
Service Adjustments
We want you to be fully satisfied with the service you receive from us.
If for any reason you are unhappy please contact us within one week of the service date. To schedule a follow up appointment.
Additional charges may apply if contacted beyond the one week time frame.
Returns and Refunds
Except for damaged product, we do not offer refunds, exchanges or credits on salon services, gift certificates or retail products.
All sales are final.