...a few things we think you should know.

We are committed to treating every guest as part of the Capelli family. We are obsessed with extraordinary customer service, growing our craft, and making hair fun!

Cancellation Policy

We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 48 hours notice if you need to cancel or alter your appointment. If at least 24 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or "no shows" are subject to a charge of the full service amount.

Cancellations and "no shows" leave gaps in ours schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintain a higher availability of services for you as well as others.

Due to scheduling commitments to other clients, we may need to reschedule any appointment for which you are more than 10 minutes late.

We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.

Service Adjustments

     We want you to be fully satisfied with the service you receive from us. If for any reason you are unhappy please contact us within one week of the service date. To schedule a follow up appointment. Additional charges may apply if contacted beyond the  one week time frame.

Returns and Refunds

     Except for damaged product, we do not offer refunds, exchanges or credits on salon services, gift certificates or retail products. All sales are final.

Credit Card fee:

   We charge a 3% credit card service fee on all credit card purchases. There is no fee on cash and check services.